We hope you love your Jovira purchase. If for any reason you wish to return an item, we’re here to assist.
Return Period
Returns are accepted within 30 days of purchase.
Return Eligibility
- Items must be in their original condition with all tags attached.
- Final sale items and gift cards are non-returnable.
How to Return
- Request a Return: Email [email protected] with your order number.
- Prepare Your Item: Pack the item securely.
- Return Shipping: Customers are responsible for return shipping fees unless the item is damaged or incorrect.
Refund Process
Refunds will be issued to the original payment method within 5-10 business days upon receiving the returned item.
Exchanges
To exchange an item, please place a new order and initiate a return for the original item.